How to build a robust knowledge base

In this narrative, the author reflects on their experience at Paytm, where the absence of a knowledge base became evident after a key engineering manager left, underscoring the importance of having a centralized repository of information. A knowledge base serves as a crucial tool for onboarding new employees, troubleshooting issues, improving collaboration, and aiding strategic decision-making. The article emphasizes how a well-maintained knowledge base can streamline processes and enhance productivity, as demonstrated by various experiences at companies like Zalando. It also discusses popular knowledge base software options such as Confluence, Notion, and Google Drive, and outlines steps for creating and maintaining an effective knowledge base, including defining its purpose, choosing the right platform, organizing information, and implementing search and version control. The narrative concludes by highlighting the potential impact of AI developments on knowledge base platforms, suggesting future advancements in ease of management and analysis.