A guide to real user monitoring (RUM)

Real user monitoring (RUM) is a process that collects detailed data on how users interact with a product, providing insights into user behavior, application performance, and uptime. Unlike synthetic monitoring, which simulates user actions, RUM records actual user sessions to offer a more granular understanding of user experience. This data is invaluable for product managers as it helps identify where users encounter difficulties, why they might drop off, and how they interact with features, thereby enabling product teams to enhance user experience and fix issues effectively. Tools like LogRocket, which can record user sessions and provide analytics, are crucial for monitoring user health, measuring the success of feature releases, and identifying areas for product improvement. By leveraging RUM, product managers can gain insights from both individual user interactions and broader user trends, leading to informed decisions about design and functionality enhancements.