Scaleport AI collaborated with a leading travel insurance provider to automate the claims processing system, which faced challenges due to diverse document formats and the limitations of traditional OCR systems. The solution involved deploying an AI-powered Insurance Case Analysis Agent using LlamaIndex and LlamaParse technologies, which enhanced data extraction from various document types and ensured accurate mapping of medical details. This system improved the efficiency and scalability of processing claims by reducing the time needed per claim from 20–40 minutes to 10 minutes, enabling the provider to handle twice as many claims without losing accuracy. The integration of advanced OCR, contextual data extraction, and AI-driven analysis not only streamlined operations but also set a new standard in the industry, significantly boosting client satisfaction and establishing the provider as an innovator in AI-driven insurance solutions.