Simplifying support at scale: How Pleo uses Linear Asks

Pleo, a business spend solution company founded in 2015, adopted Linear Asks to manage workplace requests across its 800 employees, following the discontinuation of their previous tool, HALP. The decision was driven by the need for a seamless, user-friendly tool that integrates with Slack, allowing employees to submit requests without additional logins or complex processes. Linear Asks provided the necessary flexibility to accommodate diverse team workflows, enabling requests to be linked with Linear for efficient tracking and processing. Pleo's TechOps team emphasizes a proactive and approachable support model, focusing on building relationships and anticipating issues rather than just responding to reported problems. The transition to Linear Asks was smooth, leveraging existing familiarity with Slack and Linear, and has led to significant cost savings while maintaining efficient internal support. As Pleo scales, the centralized system allows for improved tracking and analysis of requests to enhance operational efficiency and support quality.

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