Linear's Customer Experience (CX) team aims to integrate support seamlessly into the product by engaging with customers on platforms like Intercom, Slack, and Reddit, and incorporating their feedback into product development. This process involves a structured workflow beginning with the intake of feedback through Intercom and Slack, which is then converted into Linear issues using templates for bugs and feature requests. These issues are triaged to assign priority and responsibility, utilizing automation for tasks like duplicate detection and labeling. Engineers work on resolving issues, and upon completion, updates are communicated back to the customer, closing the feedback loop. By aligning CX closely with engineering and product teams, Linear ensures that customer interactions are as smooth and integrated as the product experience itself, supported by integrations with tools like GitHub and automated triage systems.