Shipping GenAI is messy; Poka made it manageable

Poka, a company that develops a connected worker platform for manufacturers, successfully integrates generative AI (GenAI) into its production environment by converting dense legacy documentation into real-time work instructions. They achieve this by utilizing AWS Bedrock's model marketplace to test multiple foundational models and employing LaunchDarkly's feature flags to manage and control the models in use, allowing for quick rollbacks and updates without code changes. This setup enables Poka to adapt rapidly to new AI model versions and manage prompt tuning dynamically, empowering non-engineers to contribute to AI workflows and reducing development cycles. A notable incident involving a misinterpreted prompt highlighted the unpredictability of large language models and the need for adaptable configurations. Poka balances cost and quality through strategic monitoring and targeting specific user segments, ensuring a scalable and reliable GenAI implementation.

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