Diary of a First-Time On-Call Engineer

The article discusses the importance of having engineers on call to ensure excellent service delivery and customer satisfaction. It highlights how companies can modify their on-call rotation process as they grow, using LaunchDarkly's experience as an example. The company transitioned from a two-team model to a squad model with service ownership, leading to changes in the on-call responsibilities. The new process involved regular business hours coverage by squad members and off-hours coverage by a volunteer-based group of engineers called Virtual On-Call squad. It emphasizes the need for an engineering culture that fosters learning and psychological safety when onboarding new engineers into the on-call rotation. The author shares their personal experience as a first-time on-call engineer, noting that most days were quiet with few alerts, but it was thrilling and provided opportunities to learn.

No tracked trend matches for this post yet.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.