UX for Agents, Part 1: Chat

The blog post discusses the evolving user experience (UX) paradigms for interacting with agentic systems, focusing on the distinction between streaming and non-streaming chat interfaces. Streaming chat, exemplified by tools like ChatGPT, allows users to interact with large language models (LLMs) in real-time, providing transparency into the system's thought process and enabling immediate corrections. However, it poses challenges, such as its novelty and potential awkwardness for lengthy tasks. On the other hand, non-streaming chat delivers responses in complete batches, fostering trust and facilitating longer-running tasks, though it can obscure the inner workings of the LLM. The post suggests that while streaming chat is currently more prevalent, non-streaming chat's integration into existing workflows might make it a viable alternative, raising questions about the future development of UX paradigms beyond chat interfaces.

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