Company
Date Published
Author
-
Word count
834
Language
English
Hacker News points
None

Summary

TAMM, Abu Dhabi Government's comprehensive platform, offers over 940 services to its 2.8 million active users, including citizens, residents, visitors, and businesses, and has recently launched its third generation, TAMM 3.0, at GITEX Global in October 2024. This iteration highlights the integration of artificial intelligence (AI) into its operations, with the AI-powered TAMM Assistant playing a pivotal role in enhancing service delivery by anticipating customer needs, performing personalized tasks, automating services, and generating actionable insights. Powered by LangChain and LangGraph, the Assistant is built on five key workflows—service inquiry and information retrieval, user-specific data interaction, service execution, general knowledge discussion, and support flow—to facilitate efficient access to services across multiple channels, such as mobile apps and web portals. A notable feature, "Take Photo and Report," allows users to report incidents with multimedia evidence, ensuring prompt resolution by government entities. The AI Assistant operates within strict guidelines to maintain government standards, highlighting TAMM's commitment to digital innovation and its position as a global leader in offering a seamless, user-centric, omnichannel service experience.