How Orange Business Built Live Intelligence on LangChain and LangSmith
Blog post from LangChain
Orange Business, the B2B division of Orange Group, developed Live Intelligence as an enterprise AI platform used by 120,000 employees and more than 150 customers in France and Europe. Seeking to move beyond basic agents toward production-scale workflows spanning enterprise systems, the company evaluated about 20 vendors and selected LangChain and LangSmith for model portability, data-sovereignty flexibility, orchestration support, and observability. Live Intelligence includes Studio for developers building agents, Portal for business users deploying them, and Console for administrative monitoring and policy enforcement, alongside registries that centralize reusable agents, prompts, tools, and connectors. Orange uses LangSmith for layered evaluations of retrieval quality, agent behavior, and production performance, enabling teams to trace failures, test prompt and workflow changes, prevent regressions, and collaborate on continuous improvements. The company plans to expand online evaluations and automate more complex processes, including insurance claims workflows and security-monitoring agents for port operations.
| Trend | Post Mentions | Total Month Mentions | Posts | Companies | MoM |
|---|---|---|---|---|---|
| Observability | 5 | 1,359 | 336 | 123 | -50% |
| MCP | 3 | 4,908 | 480 | 161 | -53% |
| Harness engineering | 2 | 74 | 45 | 26 | -54% |
| AI Agents | 1 | 2,616 | 663 | 181 | -53% |
| LLM | 1 | 2,649 | 517 | 161 | -56% |
| RAG | 1 | 371 | 102 | 56 | -57% |
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