How Dun & Bradstreet’s ChatD&B™ uses LangChain and LangSmith to deliver trusted, data-driven AI insights
Blog post from LangChain
Dun & Bradstreet (D&B) has integrated advanced AI technologies, including LangChain and LangSmith, to enhance its data-driven business decision-making tools, empowering over 240,000 clients globally. By leveraging a vast data cloud of over 580 million business entities, ChatD&B offers a sophisticated conversational interface that provides real-time access to a diverse range of data, enabling complex customer interactions across domains like credit risk, sales, and supply chain management. The system's "show your work" feature enhances transparency by explaining the data and reasoning behind each response, reducing risks associated with erroneous information. LangChain facilitates the integration of both structured and unstructured data, while LangSmith allows for detailed analysis of AI performance, ensuring consistent, high-quality outputs. This approach not only simplifies user access to essential insights but also saves time and uncovers new growth opportunities, as Dun & Bradstreet continues to expand ChatD&B's capabilities in collaboration with LangChain.
| Trend | Post Mentions | Total Month Mentions | Posts | Companies | MoM |
|---|---|---|---|---|---|
| LLM | 3 | 3,362 | 423 | 155 | -16% |
| Real-time | 2 | 3,579 | 860 | 226 | -21% |
| AI Agents | 1 | 804 | 160 | 77 | +56% |
| AI Guardrails | 1 | 205 | 62 | 33 | -30% |
| Observability | 1 | 1,880 | 329 | 99 | -5% |
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