Trellix, a leading cybersecurity firm with over 40,000 customers, developed Sidekick, an internal application that automates tedious processes and democratizes knowledge. To achieve this, the Trellix Professional Services Team used LangSmith and LangGraph, including the visual LangGraph Studio, to develop custom agents for log parsing and integration tasks. These agents significantly reduced manual parsing time from days to minutes, accelerated customer request resolution, and improved AI agent performance. The team also utilized LangGraph Studio to visualize and optimize workflows, making it easier to present the thought process behind AI models to non-technical stakeholders. Additionally, LangSmith was used for experimentation and data-driven decision-making, allowing the team to monitor key metrics and make informed decisions before shipping to production. With Sidekick, Trellix has amplified time savings and improved customer satisfaction, paving the way for future advancements in AI-driven cybersecurity solutions.