Building Box AI: How an Enterprise Content Platform Went AI-Native with Deep Agents

Box is an intelligent content management platform employed by over 100,000 enterprises to manage their unstructured data with a focus on security and governance. The Box Agent, a component of Box AI, leverages Deep Agents technology to enhance enterprise content search and analysis capabilities, allowing users to perform tasks ranging from simple document queries to complex multi-document analyses across domains. To address enterprise search challenges, Box implemented a parent/child architecture where the Global Agent dynamically creates child agents to efficiently handle diverse tasks, optimizing performance through middleware that manages citations, caching, and context. This architecture supports flexibility with various LLM providers and accelerates the iteration process, enabling rapid deployment of new functionalities. The design anticipates future expansion, aiming to endow the Box Agent with institutional knowledge akin to a seasoned employee, broadening its analytical capabilities and enhancing interaction with internal and external systems.

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