ServiceNow is a cloud-based workflow automation platform that enhances operational efficiencies for over 20,000 companies by streamlining tasks and creating customized workflows, particularly within the computer software and IT services industries. The platform, founded by Fred Luddy in 2004, initially focused on IT Service Management (ITSM) but has expanded to support digital transformation across various sectors. Regular testing, both manual and automated, is critical to ensure the platform's functionalities remain intact following updates. ServiceNow faces challenges such as ensuring backward compatibility and the technical proficiency needed to write automation scripts. LambdaTest, a cloud testing platform, is highlighted as a solution for overcoming testing challenges by offering diverse testing capabilities, including real-time browser testing. ServiceNow's core components, such as ITSM, GRC, and DevOps, facilitate IT operations and risk management, necessitating rigorous testing to ensure integration and functionality. The platform's Automated Test Framework (ATF) supports creating and running automated tests, thus aiding in maintaining system integrity and supporting businesses in achieving their digital transformation and growth objectives.