During the Testμ 2022 conference, Devender Sharma, Head of Quality Engineering at Plentific, discussed the importance of looking beyond functional testing by emphasizing a holistic approach that integrates customer-centric values into software quality assurance. He explained that functional testing, which ensures a product behaves as expected, is only part of the equation; understanding the real user perspective and considering diverse user needs is crucial. Sharma introduced the Quality and Capabilities framework as a tool to assess team performance and highlighted the significance of embedding quality into the engineering process from the outset. He emphasized principles such as engineering for quality, incorporating automated tests as part of delivery, and fostering quality-embedded teams, explaining their benefits in enhancing speed and identifying issues early in the development process. Sharma underscored the importance of collaboration between People, Technology, and Products, advocating for metrics to track progress and quality. The session concluded with a Q&A where Sharma addressed topics including the early implementation of non-functional testing, the role of DevOps skills for quality engineers, and strategies for encouraging developer engagement in shift-left testing practices.