The blog discusses the automation of testing ServiceNow using Selenium, an open-source automation testing framework. As businesses expand, digitizing processes becomes essential, and ServiceNow, a cloud-based platform, aids in managing digital workflows and enhancing business processes. While ServiceNow offers an Automated Test Framework (ATF) for testing its applications, it has limitations that necessitate advanced external tools like Selenium for comprehensive front-end testing. The blog provides a detailed guide on leveraging Selenium WebDriver to automate ServiceNow testing, including login, incident creation, and verification of entries on the Incident List page. It highlights the use of TestNG for test execution and emphasizes the benefits of using a cloud platform like LambdaTest for parallel test execution. The blog concludes by showcasing test execution results on LambdaTest, illustrating the effectiveness of combining Selenium with cloud testing platforms to ensure high-quality digital workflows in ServiceNow.