Automating ServiceNow with Appium combines a cloud-based platform for managing digital workflows with a mobile automation testing framework to ensure seamless functionality across devices. ServiceNow offers tools to streamline operations, improve communication, and digitize workflows, which can be particularly beneficial for large organizations managing complex operations remotely. Mobile applications built on ServiceNow can be rebranded, deliver tailored experiences, and offer out-of-the-box workflows for common use cases. Testing these applications for functionality across various devices is crucial, and Appium provides an open-source solution for this purpose. The blog outlines steps to automate and test ServiceNow workflows using the Appium framework on the LambdaTest cloud platform, employing Java, Maven, and TestNG for execution. It details setting up test scenarios, using Page Object Model, and running tests on real Android devices to ensure a top-notch digital experience. The process emphasizes parallel execution of tests to save time and offers insights on leveraging LambdaTest's analytics to track and optimize the testing process.