Koyeb, a distributed team with a strong European presence, is expanding with the addition of Sebastian as their Customer Success Engineer, who will assist users in deploying projects and addressing inquiries. Sebastian's background includes experience in regulated sectors and a stint at Veracode, where he honed his skills in customer communication and issue troubleshooting. He appreciates Koyeb's fast-paced, flexible decision-making environment, contrasting it with more bureaucratic settings. In his role, Sebastian values the opportunity to aid others and gain insights into diverse problem-solving approaches within companies. He advises support assistants to enhance engineering efficiency and emphasizes the importance of a personalized, respectful approach when assisting customers. Sebastian also shares his views on effective customer interaction, suggesting detailed issue descriptions and text-based log submissions. Outside of work, he enjoys nature, history, and home automation projects, and encourages those interested in cloud computing technologies to explore Koyeb's career opportunities.