Kong Konnect serves as an infrastructural SaaS solution that manages control planes and API management applications for customers' data planes, highlighting the importance of uptime and resilience. Developers are responsible for reducing Mean Time to Repair (MTTR) and ensuring reliability by being prepared for incidents, especially during high-demand periods like holidays. Effective on-call management involves comprehensive team preparation, setting up reliable notification systems, and ensuring connectivity through hotspots and smart devices to handle alerts efficiently. Preemptive steps such as exporting on-duty schedules, configuring notifications to minimize disruptions, and gearing up with smart bands and power banks help maintain service quality while reducing stress. Tailoring these strategies can lead to a smoother on-call experience, allowing developers to manage incidents confidently and without unnecessary disturbance.