Kong Konnect Analytics enhanced its real-time user experience measurement by transitioning its Analytics ingest service to rely on the Kong Gateway, shifting away from AWS Load Balancers to simplify infrastructure and reduce costs. Despite an initial migration setback due to unexpected errors caused by a bug in the Kong Gateway configuration, the team utilized Konnect Advanced Analytics for rapid, low-latency metrics, which proved more effective than third-party monitoring tools. This swift feedback allowed them to identify issues quickly and roll back changes to restore system health. The incident highlighted the advantages of using the Kong Gateway for accurate, real-time observability at the network edge, ensuring no degradation in service or data loss for customers. Despite temporary setbacks, the migration demonstrated the system's robustness and the efficacy of using internal tools for real-time analytics, underscoring the importance of a fast, reliable observability framework in maintaining service stability.