As infrastructure becomes increasingly distributed, enhancing observability is essential, especially with the rise of microservices architecture. At Kong, the three pillars of observability have been unified to improve the observability platform surrounding Kong Konnect’s infrastructure. Kong Konnect is a comprehensive SaaS API lifecycle management platform tailored for the cloud-native era, featuring Kong Gateway, a highly adopted API gateway. The platform operates with a global control plane in the cloud and a runtime engine within users' networks, embracing microservices from the outset. As Konnect expands with numerous emerging services, building a scalable observability platform has become a priority to enable engineering and CRE teams to swiftly address and prevent issues. Furthermore, as the platform extends its reach to multiple geographies, ensuring robust observability across its entire infrastructure remains critical.