YouTrack Helpdesk Now Includes Customer Groups - The JetBrains Blog

YouTrack 2026.2 introduces several enhancements, including the ability to organize B2B support via customer groups in YouTrack Helpdesk. This update allows support teams to manage tickets by company or organization, tailor SLAs, and assign specific agents to customer groups, improving the support experience for both agents and customers. Whiteboards now feature auto-layout and interactive widgets for better project visualization, while redesigned Gantt charts enhance project planning and tracking. The release also simplifies connecting AI tools using the Model Context Protocol (MCP) without needing permanent tokens, allowing for seamless integration of AI workflows into YouTrack. Additionally, the update offers new import options from platforms like ClickUp and Asana, and expands functionality with new apps from JetBrains Marketplace, improving task management, testing, and time tracking capabilities. These improvements aim to streamline project management and support processes, making YouTrack a more efficient tool for teams.