Visor, a tool used by major companies like Amazon and Tesla, facilitates critical business decisions by integrating disparate data sources into user-friendly dashboards, allowing users to work comfortably within spreadsheets without typical B2B software restrictions. To enhance their development processes, Visor adopted Jam, a tool that streamlined their bug reporting system, which previously suffered from inefficiencies like missing technical context and lengthy communication. Jam's one-click bug capture feature provides full session data, enhances accountability, and integrates with Slack for easy sharing, saving Visor over two hours daily and accelerating product development. This efficiency allowed Visor to involve the entire company in quality improvement efforts, speeding up feature launches and maintaining high product quality, which is essential for their competitive edge in the market. Jam has become indispensable for Visor, as it not only improves the bug resolution process but also fosters a company-wide culture of quality responsibility, leading to happier customers and stronger retention.