Behind the Scenes: Jam's New Product Onboarding!

This year, the team behind Jam, a customer support product, launched new onboarding flows to enhance the user experience in reporting and fixing bugs, following a notable increase in user engagement and company sign-ups. Designers Martin and developer Petar collaborated to address the challenges of creating an intuitive onboarding process, making it accessible for both individual users and teams. The process involved a critical review of the previous onboarding experience, a walkthrough of the new flows using Figma, and gathering data from prototypes through community surveys and Maze. They explored the use of illustrations versus actual product UI to simplify onboarding and addressed variations for edge cases in a live PR environment. The team encourages users to subscribe to "Building Jam" on various platforms for ongoing updates, emphasizing Jam's efficiency in quickly capturing bugs in a developer-friendly format.