Opsgenie End of Life: The Complete 2027 Shutdown Guide, Migration Checklist, and Alternatives
Blog post from ITOC360
Atlassian is discontinuing Opsgenie, with new sales ending June 4, 2025 and full support, access, and remaining data ending on April 5, 2027, requiring current customers to migrate alerting, on-call schedules, escalation policies, integrations, and historical records before that date. Atlassian recommends Jira Service Management as the official migration destination, and its automated tool can transfer core configurations while allowing a parallel validation period, but it does not fully handle phone-number porting, SSO replacement, Terraform-managed configurations, some collaboration integrations, MSP sub-account setups, or potential additional JSM, Compass, and Atlassian Guard costs. Teams are advised to choose a destination based on their reliance on the Atlassian ecosystem, infrastructure-as-code needs, security requirements, expected headcount growth, pricing model, and operational preferences, with alternatives including PagerDuty, incident.io, and other on-call platforms. A careful migration should include auditing configurations through the Opsgenie API, exporting data early, documenting escalation logic, testing shortlisted tools, running old and new systems in parallel, validating integrations with live traffic, and setting an internal deadline well ahead of shutdown; simple environments may take weeks, while complex multi-team deployments can require 6 to 16 weeks.
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