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Business operations: when you’ll need it and why, eventually, you won’t

Blog post from Intercom

Post Details
Company
Date Published
Author
Yao Choong
Word Count
1,660
Language
English
Hacker News Points
-
Summary

Business Operations (Bizops) is a function designed to unify a company's manpower and assets, streamline business processes, and enhance performance. Bizops emerges as companies grow beyond the point where open-ended discussions among employees become impractical due to increasing complexity. The team provides three key objectives: catalyzing collaboration, pushing progress, and incubating new functions. Over time, Bizops should cease to exist as a dedicated function once the company reaches a certain size and becomes self-sufficient. However, its core principles can be applied in various roles within the organization, such as strategic thinking, operations management, or Chief-of-Staff responsibilities. The cycle of Bizops' existence is cyclical, with companies spawning new businesses that require similar functions, causing the wheel to turn again.