The new features from Intercom aim to increase conversions and grow businesses by helping sales, support, and marketing teams work more efficiently. Custom Bots provide intelligent automation that qualifies leads automatically, books meetings, and hits sales numbers with the perfect bot for each business. The Intercom App Store offers 100+ apps to acquire, engage, and retain customers, while also allowing users to build their own apps with a new Messenger framework and Developer Hub. Additional features include increasing webinar registration with the Zoom Webinars app, driving engagement by featuring announcements and content in Messenger, harnessing actionable customer feedback with the Coda App, automatically syncing Intercom leads and users with 100+ other tools, downloading and sharing conversation transcripts, and improving automation at scale with updated webhooks and APIs.