What we shipped: 5 new features to help build a differentiated customer experience

At Intercom, they have released five new features to help build a differentiated customer experience. These features include Custom Bots that can automatically prompt free or trial users to upgrade to a paid plan, a new Inbox priority feature that allows teams to mark conversations as priority with one click, and improved reporting in the Inbox that provides clearer insights into team efficiency and lead generation. Additionally, they have introduced customizable Help Center header text to match brand identities, an accessible Messenger that complies with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, and integrations with third-party apps such as Azuqua, SorryTM Status Page, and Wootric. These features aim to provide a more personalized and consistent customer experience across the entire lifecycle of customers.

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