The new features and updates shipped by Intercom aim to boost productivity for users in sales, marketing, and support. The Accounts view helps organize target accounts and their owners, enabling personalized messages on the website using Clearbit Reveal. The Outlook Calendar app facilitates scheduling meetings with leads and customers directly from Messenger, eliminating back-and-forth coordination. SLA rules help prioritize conversations based on specific customer types and expectations. Additionally, Custom Bot conversations can be auto-closed for incomplete replies, improving team efficiency. Improved Articles search provides more accurate results by matching entire search phrases and highlighting search terms in article headings. New integrations with Jira Cloud, Zoho PageSense, Calendly, and 24sessions enhance productivity and streamline workflows.