Intercom has shipped 13 new features to improve conversations and conversions across marketing, sales, and support teams. These features include embedding apps within messages, sending relevant help articles to users in outbound messages, syncing data with HubSpot and Marketo, and enabling mobile users to self-serve. Additionally, Intercom has introduced a new Events Log to review actions taken by users and a feature to export conversation metadata for analysis. The platform also enhances its integration with Salesforce, allowing businesses to automatically send conversations and data between the two tools. Furthermore, Intercom introduces a new 'Ask a Question' app to collect information at scale, and closes conversations in bulk to keep inboxes organized. These updates aim to drive conversions and enable better conversations for businesses using the platform.