The company has launched several features to help businesses scale, including a new Resolution Bot that suggests answers based on customer input, an API 2.0 that provides access to customer and conversation data for business insights, and improved permissions with Custom Roles. Additionally, the company has introduced new apps in its App Store, such as Marketo, Octopods, Amplitude Engage, Heap, and KickFire, which provide tools for automation, messaging, user behavior analysis, and account-level enrichment. These updates aim to make Intercom easier to use, more intuitive, and more secure.