We've made several powerful updates across various features, including Series for messaging workflows, Banners for reaching customers in a subtle yet meaningful way, Resolution Bot to provide more support coverage, and Inbox and Articles for increased efficiency. New features include split testing in Series, annotations for collaboration, goal-setting capabilities for company-level data, tag management for streamlined workflows, non-dismissible banners to stay top of mind with customers, product tours directly from banners, looping mode in Resolution Bot to resolve conversations, bot introduction to clarify interactions, articles with new formatting tools, secure inbox permissions, and more sophisticated reporting with the Intercom API. These updates aim to help businesses support their customers at scale while maintaining seamless, personal experiences.