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The problem with data driven decisions

Blog post from Intercom

Post Details
Company
Date Published
Author
Des Traynor
Word Count
622
Company Posts That Month
4
Language
English
Hacker News Points
-
Post removed?
No
Summary

As designers and developers often rely on data-driven decisions, they may overlook other important perspectives such as customer feedback and internal goals. While data can provide precision, it is not a guarantee of the right decision. To make informed choices, individuals must gather relevant perspectives, weigh their importance, and use judgment to guide their decisions. Data can be a false idol, and relying solely on metrics can lead to overlooking valuable insights. In start-ups, particularly those in new or untested markets, it's challenging to determine which metrics to prioritize, and sometimes, taking calculated risks requires trusting one's instincts over data-driven predictions. Ultimately, innovation often involves balancing the need for predictability with the desire for bold action.

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