When running an online business, it's crucial to be aware of the threats and vulnerabilities that exist, such as data breaches and customer trust loss. To secure your Intercom workspace, you need to strengthen your teammate authentication with 2FA, SSO, or SAML, prevent user impersonation and conversation theft in Messenger, implement "least privilege" with roles and permissions, monitor suspicious activity, and set up security contacts for important communications. By following these best practices, you can protect your data, maintain customer trust, and stay vigilant against potential security issues.