Reflection: a key ingredient to great product teams

At Intercom, reflection is a key ingredient for great product teams. Individuals and teams regularly reflect on their performance, discussing successes, challenges, and areas for improvement to grow and transform their work. This includes weekly 1:1s with managers, bi-annual performance reviews, team reflections before planning sessions, project retrospectives, and company-wide surveys to understand employee engagement and areas for improvement. By reflecting on how they work, teams can increase productivity, avoid chaos, and improve collaboration, ultimately leading to better outcomes.