I had imposter syndrome at Intercom, despite having a solid reputation from my previous 7 years at Google and Facebook. I doubted myself when I joined a tiny startup as their first 'public profile' hire, feeling uncertain about startups, SaaS, venture capital, and people management. Imposter syndrome is common in our industry and can happen before joining a company, with many top performers hesitant to apply due to fear of failure. However, it took vulnerability for me to join Intercom, and I'm grateful that others did too, as our success relies on their contributions.