In customer engagement, the right context for a message is crucial, just like the right time and recipient. Intercom has released its second audiobook installment, Intercom on Customer Engagement, which provides actionable messaging strategies to grow businesses. The book features 8 chapters narrated by Intercom team members who engage customers regularly, covering topics such as writing laser-focused messages, using the right voice and tone, and ensuring timely delivery. To access the audiobook, listeners can download it from popular podcast platforms like iTunes and Overcast, or listen to it for free on the Inside Intercom podcast website. This release is part of Intercom's efforts to re-release its published books in shortened audio format for easy digestion.