Eoghan, Intercom's CEO, is stepping down after nearly 10 years and will become the company's Chairman. Karen Peacock, currently COO, will take over as CEO, bringing her strategic leadership and ambition to drive growth and innovation at Intercom. The transition marks a new chapter for the company, with plans to expand into bigger markets, accelerate business momentum, innovate products, and invest in its people. Eoghan expressed gratitude to his colleagues, customers, investors, and board members, who have supported him throughout his tenure, and Karen shared her excitement about leading Intercom forward. The company aims to build on its success, tackle new challenges, and create a brighter future for all employees.