Company
Date Published
Author
Phil Byrne
Word count
2423
Language
English
Hacker News points
None

Summary

With the release of Product Tours in Intercom, users can now customize their onboarding experience with a single platform. The possibilities for customizing the onboarding experience are endless when considering app integrations, such as surveying new customers about their user experience or inviting them to join a Zoom demo. To choose the right onboarding tools, determine what parts of your onboarding experience need improvement and ask yourself questions like "What do users like about our onboarding?" and "Where are they having trouble?" Eleven onboarding tools can be connected to Intercom, including Wistia for videos, Bonjoro for personalized greetings, CloudApp for creating custom onboarding videos, NeverBounce for verifying contact lists, Smartlook for visualizing customer data, Grow for visualizing metrics, Typeform for collecting feedback via forms, Survicate for distributing surveys, Wootric for measuring customer effort, Article Inserter for suggesting relevant help docs, and coview for seeing what users are seeing. Consolidating onboarding tools within or that integrate with existing platforms prevents confusing experiences and keeps costs low.