The Intercom Messenger is a new messaging platform designed to help businesses more personally connect with their customers. The messenger has been developed after a year of work and takes into account the changing nature of communication technology, which is shifting from email and live chat to social platforms and modern messaging. Businesses currently lag behind in terms of communication with their customers, who prefer to interact with people rather than faceless brands or soulless technologies. The new messenger aims to address these needs by providing a more personalized and adaptable solution that supports various message formats, delivery options, response methods, customization, and platform flexibility. With this release, Intercom is positioning itself as a leader in the future of business communication, with plans to continue innovating and expanding its offerings.