Our mission at Intercom is to make internet business personal by expanding our reach beyond regional and national borders. However, one significant barrier to this goal is the language barrier, which can hinder businesses from effectively reaching their global customers. To overcome this challenge, we have focused on facilitating multilingual experiences for our customers. We now offer support in over 32 languages across various products, including Messenger, Resolution Bot, Inbox 2, and more. Our website has also been freshly translated into four languages, with plans to expand further. This effort aims to strengthen relationships between businesses and their international customers by providing personalized interactions in the customer's native language. By embracing multilingualism, we can create a truly global vision for our internet-scale operations, ensuring that interactions with customers are pleasant, convenient, and personal across all languages.