The text discusses how Intercom, a company that aims to move faster with smaller steps, has adopted a service-oriented architecture to achieve this goal. They have broken down their application into smaller services and composed them to create a bigger service, which allows for fast deployment and shipping of new features to customers up to 50 times a day. This approach enables the company to test relentlessly on themselves, use feature flagging, and roll back quickly if needed. The author believes that this philosophy has helped Intercom ship large complex solutions to problems by taking small steps in favor of shipping valuable code regularly. By doing so, they have shortened their feedback loop, minimized complexity and dependencies, and enabled continuous adaptation and learning as they push new code to production.