The Platform team at Intercom aims to ensure that Intercom works for everyone, regardless of their framework, programming language, or external dependencies. To achieve this, they provide a range of tools and APIs, including packaged integrations, webhooks, and external integrations, which enable customers to build unique business use-cases. Recent improvements include the launch of the Acquire package, which provides full API and webhooks support for logged-out users, and the Conversations API, which now supports a full range of actions. Additionally, Intercom has maintained client libraries for various programming languages and has released a WordPress plugin, making it easier for developers to integrate Intercom with their applications. The company is also rolling out OAuth as a more secure alternative to API Key authorization.