Finding your way from maker to manager

The transition from an engineer to an engineering manager role can be challenging, with the latter often requiring more administrative and less hands-on work. The author reflects on their own experience at Intercom, where they moved from being an engineer to a manager of engineers, and then eventually became a manager of managers. They share lessons learned about managing teams, setting boundaries, and finding a balance between technical work and management responsibilities. Key takeaways include the importance of respecting other managers' boundaries, using distance as a positive force in building relationships, and prioritizing effective communication with peers and team members.

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