Karen Peacock, COO of Intercom, shared her journey to business success on the Growth Everywhere podcast. She discussed her background in applied mathematics and business, including her experience at Intuit where she drove growth from zero to $50 million in recurring revenue. Karen emphasized the importance of finding a big problem that customers have but aren't being met, and solving it with a durable competitive advantage. She also highlighted the value of hiring the right team, conducting reference checks, and interacting with customers in real-time to drive business success.