The article marks a significant milestone for Intercom, a company that has been revolutionizing the way businesses interact with their customers. Over the past decade, Intercom has made tremendous progress in building its product, hiring talented people, and helping companies form lasting relationships with their customers. The company's journey began with the launch of its first product, the Business Messenger, which was released in private beta in 2011. Since then, Intercom has continued to innovate and expand its offerings, including the development of automated solutions under the Operator banner and the creation of a range of products designed to provide fast, convenient, personalized support to customers. The company's CEO, Eoghan McCabe, stepped down in July 2020, and was succeeded by Karen Peacock, who has already overseen an acceleration of Intercom's growth. As the company looks to the future, it is clear that Intercom will continue to be a leader in the customer messaging space, with a focus on delivering personal, satisfactory experiences at internet scale.