Intercom is committed to ensuring business continuity during the COVID-19 pandemic by prioritizing employee health and wellbeing, suspending non-essential travel and office visits, and implementing remote work policies. The company's infrastructure services are fully operational globally, leveraging Amazon Web Services for redundancy and resilience. Intercom has designed its products with this in mind, using redundant systems and automatic failovers to minimize disruption. Despite the challenges, the company remains committed to delivering support and innovation, with a focus on helping customers navigate increased volumes of inquiries and queries. With a strong partnership with AWS and a robust internal response plan, Intercom is well-positioned to continue serving its customers during this uncertain time.