Creating a help center from scratch requires understanding customer needs, identifying specific topics, and providing easy access to relevant information. A well-designed help center can empower customers to find answers on their own, reducing the need for personal assistance and saving resources. To build an effective help center, companies should gather feedback from customers, identify gaps in knowledge, make content easily discoverable, keep it updated, and ensure branding consistency. The Help Center Starter Kit provides a comprehensive guide to creating a top-notch help center, including step-by-step instructions and best practices for creating engaging and motivational content. By following these steps, companies can provide 24/7 support while saving time and money, and relieving pressure on their support teams.