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Four Things I Wish Every Chart Did

Blog post from Intercom

Post Details
Company
Date Published
Author
Des Traynor
Word Count
659
Company Posts That Month
1
Language
English
Hacker News Points
-
Post removed?
No
Summary

Analytics tools are primarily read-only, providing insights to help customers take action elsewhere. They should focus on answering questions and providing insights rather than offering standard chart types. Improvements include annotating data with likely causes of spikes or dips, showing the trajectory of lines rather than just their values, excluding or flagging incomplete periods, enabling projections for future growth, and focusing on usage rather than categories or competitors to provide valuable features that users will appreciate.

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