The author recently joined Intercom, a company that offers a product as well as a great place to work. The author highlights the benefits of working at Intercom, including being treated well with great office amenities, open access to leadership, and opportunities to ship products quickly. They also enjoy the company culture, toolchain, and weekly cadence, which they find engaging and exciting. However, the author notes that there is not much "low hanging fruit" for improvement, as everything is effective and meets high standards. Overall, the author finds Intercom to be a great place to work with talented colleagues and opportunities to learn and grow.